Welcome to our FAQ page, we hope this page could help you to find an immediate answer to your query. However, if you still needs further information, please do not hesitate to contact us. We'll be glad to help!
Q: If I am a new customer and I'm not sure how to place an order? What can I do? Can you give me a hand?:
A:Firstly welcome to our website. Here is a step-by-step guide to placing an order with us.
1. Browsing
Step inside and have a look please! First you can browse through our website to choose which type of product you would like to buy. Underneath the Sincerity logo are items we have.
2. Narrowing down your search
The menus down the left-hand side of the screen are there to help you narrow down your search. For example, you can narrow your search down to items by color, by brand (eg. Gucci, Chanel and so on), by price or by material,etc.
3. Finding out more details about a product
Once you have found the item you would like to have a closer look at, you can click on the picture to see more details of that item, which is located under the picture and next to the price. This will bring up a larger picture, which you can zoom in on, and more details are listed under the item.
4. Your Shopping Cart
Once you are happy and would like to buy the item, you can select how many you would like to buy and then you can click the button“add to cart”. Then ,decide to "continue shoping" or “check out".After that, fill in the truly personal information, and check your order and payment.Finallly, please contact our customer service.(if you have any questions before or after your payment, just contact us)
Q: Do you ship internationlly?:
A: Yes.And free shipping on all orders!
Q: How long will it take before i receive my parcel?:
A:It depends.
In most cases,North America(US,Canada) usually needs 5-10 days,European 10 days.We will delivery your item as soon as possible. So that you can receive your item in the shortest time.
For further information regarding delivery, please contact us.
Q: Is your website secure?:
A:We are committed to protecting your privacy. The information you provide to us is not given or sold to any outside party except for the shipping company delivering your order. We only share your shipping address and phone number with the shipping company. The information we collect from you is used only to process and ship your order. Your email address is used only to provide you with an order confirmation and tracking number. Your phone number is used to contact you in case of a problem with the fulfillment or delivery of your order.
For further information please visit our Pivate Plice page.
Q: What is PayPal?:
A: Paypal is the faster,safer way to send money. Use your debit or credit card without revealing your number.It is an e-commerce business allowing payments and money transfers to be made through the Internet. A PayPal account can be funded with an electronic debit from a bank account or by a credit card. The recipient of a PayPal transfer can either request a check from PayPal, establish their own PayPal deposit account or request a transfer to their bank account. PayPal is an example of a payment intermediary service that facilitates worldwide e-commerce.So pay with Paypal, credit cards also can be used.
Q:How to pay the items I buy?:
A:We mainly accept Paypal and credit cards.If you are not sure whether your card works,pls feel free to ask us. We are glad to serve you!
Q:FAQ List:
A:We hope our FAQ page will help you to find an immediate answer to your query. However, if you still need further information, please do not hesitate to contact us. We'll be glad to help!
Q:How are the qualities of your products?
A:We have 1st-class production line,which gurantees the supply of superior products.
Q:Can I pay over the telephone?
A:Sorry to say we do not have the hardware in the office, we only accept orders via the internet. Alternatively you can pay by VISA or Paypal.
Q:Is it safe to order online with a credit card?
A:The secure server software (SSL) encrypts all information you input before it is sent to us.
Q:Do you gift wrap your cufflinks for customer?
A:Yes,we use exquisite cufflink boxes for packaging .
Q:Which payment do you accept?
A:we accept a range of online payment methods. Once your transaction is completed you will get instant access to our members area. Paypal﹑VISA and any other credit cards are OK.
Q:How cheap are your products?
A:Our price are really competitive. The more you buy,the more you save!
Cufflinkstrade, what would you like to save on today !
